No problems! Wayfair usually comes through on whatever it is that you order through them. I've had a few problems with a couple of furniture pieces, but they replace it w/o any hassle whatsoever. It's just that you have to wait for the piece to be shipped again which is a minor inconvenience sometimes. All-in-all, I'm very happy with my Wayfair experience and would recommend shopping with them to any and all. I was looking for a gift to send someone on a secret Santa exchange and as soon as I saw this East Urban Home Winery Upholstered Panel Headboard I knew it would be perfect! So cute! Simple and elegant. I bought one for myself and a friend and she loved it.
I have purchased many items from Wayfair.The merchandise is high quality and if you do have any problems with an order they always make it right. I received an item damaged. I called, they replaced it for free and got it on my front step within a couple of days! Very happy! Frame Material: Metal Compatible with Adjustable Bed: Yes Adult Assembly Required: Yes
I just would like everyone to know that Wayfair is awesome. Their customer service was great! She handled my request so quick & easy! I shop a lot online since I am in a wheelchair & this was such a great experience, I had to write about it Recently purchased some Headboard. The Headboard shipped extremely quickly and were at my door in 10 days. The Headboard quality was generally good with some screw holes slightly off, but was still able to use the original hardware and everything went together and is very solid. I'm an engineer by trade and a hobby carpenter, but I decided to go store bought for this need and don't regret it. Have received a lot of compliments.
I have ordered multiple items thru Wayfair and have had great service and the products were as advertised. In fact, a neighbor asked for advice on using Wayfair on my neighborhood website and got 16 positive comments from different people about how good each of their experiences were. I personally had an item delivered damaged, and Wayfair sent another one immediately with no questions. These Headboards are so large and delicate. Is very pretty. I bought one for myself and my friend. I would definitely recommend this product if you are in the market for a cute Headboard. Great gift for any age! Looks a bit cheap, but still very cute!
I've only had one hiccup when shopping Wayfair, but that's expected as things can't run smoothly all the time. The home furnishings I've bought in the past have all been of great quality. Great prices and super-fast shipping! Dealing with customer service reps can be frustrating sometimes, but I've worked in customer service before so I know it's not an easy task all the time. Frame Material: Metal Compatible with Adjustable Bed: Yes Adult Assembly Required: Yes
I ordered a Headboard from Wayfair and another Headboard from another company last month, the couch came within 2 weeks, the Headboard, still hasn't arrived. I want to thank Wayfair for fulfilling their end of the sale. Service was great, shipping was fast, and delivered with care. I only wish they had the other Headboard as I'm quite sure I'd be enjoying that as well right now. I at 1st felt Wayfair prices were a bit higher than other retailers, but I'm at the point I'd rather pay the extra just to rest assured that I will receive my order. I will be a returning customer, and want to thank you for the positive experience shopping at Wayfair. You earned my trust and we'll worth every time. Wayfair has a great selection of furniture and decor with great and affordable prices. Their shipping of 1-7 days is excellent for customers even though one of the carriers is awful. The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer's needs and finding the right solutions immediately. I had a situation with a sectional that, supposedly, one of the carriers delivered but I never got it. Wayfair contacted the carrier to verify what happened and they said that the driver left it on the first floor of my building, but he never called to notify me about. The customer service representative immediately processed a replacement of the furniture and I got it in 7 days.
Well I had not bought one thing online in my life and heard about Wayfair. I was moving for the first time in 24 years and decided out with the old and in with the new. I refurnished every room in the house via wayfair over a period of 4-5 months. Oh yes there were some bumps in the road with damages and either waiting for full replacements or repair parts, this is where the bumps came in. The customer service reps were first class in making things right and always told me donate the current item I had rather than me pay for return shipping etc.which was always gratefully received I might add. I was so excited to get these after reading the reviews, it is so hard to find great Headboard online and I don't have time to go shopping. I tried them on right away and thought the fit was amazing.
THIS SITE IS ALWAYS MORE THAN HELPFUL TO RESOLVE ANY ISSUES YOU MAY HAVE. LOVE SHOPPING HERE! New Headboard is amazing! I've always had a great experience and Customer service is always friendly and helpful. Yes, products are a little more expensive than what you may find if you spent hours searching for the same product. Frame Material: Metal Compatible with Adjustable Bed: Yes Adult Assembly Required: Yes
I try, whenever possible, to buy local, pay cash and support my community with my transactions. When I do go online, I want something of quality and I need it fast. I have Wayfair as my first stop for furnishings for the home. The reviews are helpful, the quality tends to be high overall, and the customer service is very good. I hold their feet to the fire when I am unhappy, and they respond. I think our on-line businesses are as good as we demand they be, and I think Wayfair does a great job. I order a Headboard on Black Friday from Wayfair. I just got a call from the delivery service located in my city with not only an update it had arrived but could deliver it the next day. Total of two weeks with proper communication from the company and the delivery service. I couldn't ask for a better experience.
The Quality of Headboard I have purchased from wayfair has always been great but I was worried making a large purchase without being able to touch it first... but we worried for nothing. Very happy. Shipping takes a while on this one so plan accordingly. Thank you for offering the best Headboard in the world! I had been shopping in area department stores for this Headboard to no available. Thanks, I am so happy.
Love shopping at Wayfair... love the quality, price and service. I returned Headboard, no problem, easy return with chat customer service instructions. Great quality in everything I have purchased, arrives when it says its going to, Can't say enough good about this company. Overall: 78.6'' H x 46'' W x 3'' D Overall Product Weight: 12lb. Frame Material: Metal Compatible with Adjustable Bed: Yes Adult Assembly Required: Yes
I had to order Headboard for my new condo. Searched different sties on the internet and Wayfair had the best price and also the items in stock. Ordered and the products arrived within 7 days. I had bought other items from Wayfair in the past and so far I have not been disappointed. This online shop has amazing service. I have used them several times. My last order had an item that was damaged. They took care of me, no argument no hassle just replaced the order. Even had a follow up call to make sure everything was received in good condition and if I needed any additional assistance... they get how to take care of customers!
I have been ordering from Wayfair for years and they consistently advertise products with accurate descriptions and pictures. I recently bought a Headboardthat didn't match the web description; Wayfair imediately provided a shipping label and the shipping cost for the return was minimal. Many places charge so much to return a Headboard that in the past I kept the item instead of returning it. I love my this Headboard. This one is beautiful and well crafted. It smells very good. Everything fits perfectly. This is a very good quality item.
I needed furniture for my new apartment, so I ordered two Headboard for my house, as well as a bed and mattress for my bedroom. I also ordered two sets of dishes, cloth napkins, and placemats for the kitchen. I have nothing but glowing remarks for Wayfair. Quality of everything is AMAZING, and it was all delivered on time--some even earlier than expected! I highly recommend their products and appreciate the awesome customer service! Frame Material: Metal Compatible with Adjustable Bed: Yes Adult Assembly Required: Yes
I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Headboard, one I had priced locally and found on Wayfair for less than half the retail cost. When the Headboard arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Headboard the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Headboard. Our Headboard is just what we wanted. Quality great. Ease of assembly and excellent value for the money. I looked at many Headboard this was by far the best online. When it arrived it really met our needs. Would strongly recommend.
This may have changed over the years but as of present, wayfair customer service has been absolutely phenomenal to work with. They've issued me credits even when I did not ask for one. They're available to chat most of the time as well. I got this Headboard for my girlfriend for New Year and she absolutely loved it. It can be used for day or night. So nice that I bought it in 2 different colors. These Headboard are cute and high quality. I highly recommend it!
I initially ordered two barstools but for some reason there was miscommunication between csr/dispatching department and the warehouse (I assume). Long story short, they end up shipping the other one and gifting me a free one for my inconvenience! Like basically a $150 gift! My bad day turned into a blessing! Thanks Wayfair Frame Material: Metal Compatible with Adjustable Bed: Yes Adult Assembly Required: Yes
I have purchased the Headboard from this site. There customer service is excellent and helpful. Any problem with shipping or damages they are willing to correct it, ASAP. I have been very pleased with this company During that last few months I have purchased a number of items (Headboard) from Wayfair. I have all of the products to be of very good quality, and their Customer Service has been excellent. I was happy with EVERYTHING. Amazing customer service.
We ordered a Headboard which had been difficult to find, and when the Headboardarrived it was defective. Wayfair immediately granted a full credit with no hassle. It's always better as a buyer if you don't have a problem with the product, but the true mark of a company is how they handle the problems that inevitably will occur in the course of running a large business. We would absolutely order from Wayfair in the future. I bought this Headboard for a dear friend, I was pleased with the execution of this simple, classic Headboard which is made even more personal with the words entered. I am sure you will love it, and it will be a reminder of our beloved treasure.
Selection says it all no matter which room were shopping for it always comes back to wayfair. We've bought a Headboard and to many small items to list through Wayfair. The standard shipping or drop delivery for big items it has always gone great that gives me piece of mind not having to worry about lost items. I'll keep shopping through Wayfair because it's easy, safe and the prices are very fair. Frame Material: Metal Compatible with Adjustable Bed: Yes Adult Assembly Required: Yes
Huge selection & good prices. I bought many things through this site, always found the items I liked in a very good prices and they have a good quality. They have a great selection, good prices and from our experience, know how to take care of their customers. Wayfair is my favorite home decor site. I was confused by all of the low scores and thought perhaps they were being unfairly reviewed. When examining the dates of the low scores, it appears that people are most upset with having to wait for their stuff which to me is an unfair criticism in light of Covid. They had promotional free shipping on returns earlier this year which was really nice, but I get why that can be costly for the company.
Great company and wonderful, products quality products. Fast service and customer service is very helpful. I had one item arrive missing a part. I was told that they could send me a new product or send me the part. I had the missing part within a week. No questions asked. Everything else I ordered came packaged great with no defects and when the large item arrived, the delivery men put it just where I needed it. I would highly recommend this company. These East Urban Home Winery Upholstered Panel Headboard was my first purchase. When I saw it online it really sparked an interest. When I received it I was so excited by the beauty of it. So simple but very personal. I am very impressed with him. It could have done better to fit the elegance of the Headboard.