After reading the bad reviews, I got pretty nervous about calling to request a replacement part that had come damaged. Despite a little bit of a wait, customer service was super quick and friendly and got a replacement part shipped out in the next two days. The Hall Tree was fairly low quality, but I paid a low price, so I can't really complain about that. Looks fine, just cheap materials. I'm sure the more expensive Hall Tree are nicer. Anyway, thought it was worth leaving a good review about customer service since it seems they might be stepping it up! These furniture are so nice, now I have it in 1 colors. He is so incredibly versatile and can accompany me to everyone. It's sturdy, luxurious, soft and it definitely seems like I paid more for it. I would recommend it to anyone looking for the perfect 'one and done' Hall Tree!
I thought the customer service was amazing! Got on the phone with a rep immediately and she was super kind and helpful. I needed to buy a Hall Tree but I had three visa gift cards I wanted to use toward it. Couldn't figure out how to do it myself so the customer service rep walked me through the whole thing and put them in manually for me! SO nice and highly recommend their service. Frame Material: Metal; Solid Wood Storage Bench Included: No Tipover Restraint Device Included: No Hooks Included: Yes Overall: 69'' H x 24'' W x 14'' D
No problems! Wayfair usually comes through on whatever it is that you order through them. I've had a few problems with a couple of furniture pieces, but they replace it w/o any hassle whatsoever. It's just that you have to wait for the piece to be shipped again which is a minor inconvenience sometimes. All-in-all, I'm very happy with my Wayfair experience and would recommend shopping with them to any and all. I have been purchasing from Wayfair for several years, and I love them! Their shipping is free- which is very important to me because I do not have access to easy shopping living in the country. The products offered have good quality, and I especially Love their art work! It is very unique and different. I review my orders honestly and quickly- and receive reward monies for doing so. A nice touch! I share my great experience about Wayfair to many others who want to update their own look and where to purchase good home items.
I have purchased many items from Wayfair.The merchandise is high quality and if you do have any problems with an order they always make it right. I received an item damaged. I called, they replaced it for free and got it on my front step within a couple of days! Very happy! These Hall Tree is simply the most perfect gift you can get for one and only in your life. Perfect gift for any lady. My husband bought this for me as a New Year present. I love color and quality. It is well and receives many compliments.
I just would like everyone to know that Wayfair is awesome. Their customer service was great! She handled my request so quick & easy! I shop a lot online since I am in a wheelchair & this was such a great experience, I had to write about it Frame Material: Manufactured Wood Storage Bench Included: Yes Tipover Restraint Device Included: Yes Hooks Included: Yes Overall: 70'' H x 26'' W x 15'' D
I have ordered multiple items thru Wayfair and have had great service and the products were as advertised. In fact, a neighbor asked for advice on using Wayfair on my neighborhood website and got 16 positive comments from different people about how good each of their experiences were. I personally had an item delivered damaged, and Wayfair sent another one immediately with no questions. What a really awesome website. Everything they have comes in an array of colours, sizes, styles. It is truly impressive and very easy to get around the site. Great site to shop for just about anything for your home, pet, garden, etc. Bought a Hall Tree from them. Excellent service and fast shipping.
I've only had one hiccup when shopping Wayfair, but that's expected as things can't run smoothly all the time. The home furnishings I've bought in the past have all been of great quality. Great prices and super-fast shipping! Dealing with customer service reps can be frustrating sometimes, but I've worked in customer service before so I know it's not an easy task all the time. Absolutely perfect Hall Tree. I was very skeptical to buying after seeing some of the reviews. But product was exactly as described!
I ordered a Hall Tree from Wayfair and another Hall Tree from another company last month, the couch came within 2 weeks, the Hall Tree, still hasn't arrived. I want to thank Wayfair for fulfilling their end of the sale. Service was great, shipping was fast, and delivered with care. I only wish they had the other Hall Tree as I'm quite sure I'd be enjoying that as well right now. I at 1st felt Wayfair prices were a bit higher than other retailers, but I'm at the point I'd rather pay the extra just to rest assured that I will receive my order. I will be a returning customer, and want to thank you for the positive experience shopping at Wayfair. You earned my trust and we'll worth every time. Frame Material: Solid + Manufactured Wood Tipover Restraint Device Included: No Hooks Included: Yes Overall: 79'' H x 28'' W x 18'' D Overall Product Weight: 150lb.
Well I had not bought one thing online in my life and heard about Wayfair. I was moving for the first time in 24 years and decided out with the old and in with the new. I refurnished every room in the house via wayfair over a period of 4-5 months. Oh yes there were some bumps in the road with damages and either waiting for full replacements or repair parts, this is where the bumps came in. The customer service reps were first class in making things right and always told me donate the current item I had rather than me pay for return shipping etc.which was always gratefully received I might add. Last purchase was a new Hall Tree. Another perfect delivery and excellent product. Not only was the price incredible, but the product was something I couldn't find locally. Excellent service. One of the items received was incorrect and an email to Wayfair resulted in the correct item being shipped overnight and they told me to donate the wrong item. Then, another Hall Tree for my house and household items. I love this company and even though they aren't always the cheapest, their customer service is second to none and I will always shop Wayfair.com first.
THIS SITE IS ALWAYS MORE THAN HELPFUL TO RESOLVE ANY ISSUES YOU MAY HAVE. LOVE SHOPPING HERE! New Hall Tree is amazing! I've always had a great experience and Customer service is always friendly and helpful. Yes, products are a little more expensive than what you may find if you spent hours searching for the same product. It arrived on time. I have had many Hall Tree(s) before, but this one is the best. It's also stylish and am very happy to have bought it.
I try, whenever possible, to buy local, pay cash and support my community with my transactions. When I do go online, I want something of quality and I need it fast. I have Wayfair as my first stop for furnishings for the home. The reviews are helpful, the quality tends to be high overall, and the customer service is very good. I hold their feet to the fire when I am unhappy, and they respond. I think our on-line businesses are as good as we demand they be, and I think Wayfair does a great job. Frame Material: Solid + Manufactured Wood Storage Bench Included: Yes Tipover Restraint Device Included: Yes Hooks Included: Yes Overall: 74'' H x 42'' W x 17'' D
The Quality of Hall Tree I have purchased from wayfair has always been great but I was worried making a large purchase without being able to touch it first... but we worried for nothing. Very happy. Shipping takes a while on this one so plan accordingly. I ordered a Hall Tree from Wayfair recently and was glad to see that it would be arriving before my upcoming trip. I found out late in the process that the delivery would be delayed and was freaking out! So by being int ouch with the customer service dept. I was eventually put on the line with J. He is a delivery specialist, and he saved the day! He not only coordinated it all, but even got it there on a Sunday for me! The set is gorgeous, so the quality of their product is obviously great as well. Thank you J. and the Wayfair team!
Love shopping at Wayfair... love the quality, price and service. I returned Hall Tree, no problem, easy return with chat customer service instructions. Great quality in everything I have purchased, arrives when it says its going to, Can't say enough good about this company. I bought the Williston Forge Sueno Hall Tree and it was just what I was looking for. You can not beat the price of this Hall Tree. I have the furniture and it looks great. These Hall Tree are PeRFeCT for me! I'm thinking of getting another color.
I had to order Hall Tree for my new condo. Searched different sties on the internet and Wayfair had the best price and also the items in stock. Ordered and the products arrived within 7 days. I had bought other items from Wayfair in the past and so far I have not been disappointed. Frame Material: Solid Wood Storage Bench Included: Yes Cushion Included: Yes Tipover Restraint Device Included: Yes Hooks Included: Yes
I have been ordering from Wayfair for years and they consistently advertise products with accurate descriptions and pictures. I recently bought a Hall Treethat didn't match the web description; Wayfair imediately provided a shipping label and the shipping cost for the return was minimal. Many places charge so much to return a Hall Tree that in the past I kept the item instead of returning it. I received my package when they said it would arrive. The box itself had a squished corner, not too concerning as the contents were packaged very well. One of the pieces did end up being damaged. I called customer service to get a replacement part. I was on the phone maybe 3 minutes, no hassle and they already have a replacement part on the way, free of charge! The representative who helped me was so kind! I'll definitely think of wayfair if I need anything else for our house!
I needed furniture for my new apartment, so I ordered two Hall Tree for my house, as well as a bed and mattress for my bedroom. I also ordered two sets of dishes, cloth napkins, and placemats for the kitchen. I have nothing but glowing remarks for Wayfair. Quality of everything is AMAZING, and it was all delivered on time--some even earlier than expected! I highly recommend their products and appreciate the awesome customer service! Fast shipping. Hall Tree exceeded my expectations. The color is great. I have had it for a week and received so many compliments. I love. Overall a great buy for its price. The quality of the Hall Tree is excellent.
I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Hall Tree, one I had priced locally and found on Wayfair for less than half the retail cost. When the Hall Tree arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Hall Tree the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Hall Tree. Frame Material: Manufactured Wood Storage Bench Included: Yes Tipover Restraint Device Included: Yes Hooks Included: Yes Overall: 66.75'' H x 23.69'' W x 14.19'' D
This may have changed over the years but as of present, wayfair customer service has been absolutely phenomenal to work with. They've issued me credits even when I did not ask for one. They're available to chat most of the time as well. Love everything about Wayfair! I especially appreciate it allows for customer reviews on the items as well as pics people have taken so we can view the products in homes. Reading the reviews is so helpful! Especially when purchasing furniture and decor you aren't seeing in person! Everything I've ever ordered has arrived even faster than projected and love the free shipping, which is a huge thing when ordering heavy bulky furniture! I've ordered home items from many other sites and always seem to come back to Wayfair! Don't hesitate to order from them!
I initially ordered two barstools but for some reason there was miscommunication between csr/dispatching department and the warehouse (I assume). Long story short, they end up shipping the other one and gifting me a free one for my inconvenience! Like basically a $150 gift! My bad day turned into a blessing! Thanks Wayfair Everyone thinks I pick out the best Hall Tree, well it's true. Fast shipping and Arrived just as pictured. Love it and great deal, Happy for the amount paid.
I have purchased the Hall Tree from this site. There customer service is excellent and helpful. Any problem with shipping or damages they are willing to correct it, ASAP. I have been very pleased with this company Frame Material: Iron Storage Bench Included: No Hooks Included: Yes Overall: 70.47'' H x 23.62'' W x 13.38'' D Overall Product Weight: 12.55lb.
We ordered a Hall Tree which had been difficult to find, and when the Hall Treearrived it was defective. Wayfair immediately granted a full credit with no hassle. It's always better as a buyer if you don't have a problem with the product, but the true mark of a company is how they handle the problems that inevitably will occur in the course of running a large business. We would absolutely order from Wayfair in the future. I am so surprised by any bad reviews of Wayfair! I have ordered a large amount of products from them in the past 6 months because we are renovating our house. Everything from dressers to vanities to medicine cabinets to side tables to draperies and even 2 bed frames. Everything - everything, has been delivered in a timely fashion and has been of the highest quality! If I need to return or exchange something customer service was extremely helpful! I love Wayfair!
Selection says it all no matter which room were shopping for it always comes back to wayfair. We've bought a Hall Tree and to many small items to list through Wayfair. The standard shipping or drop delivery for big items it has always gone great that gives me piece of mind not having to worry about lost items. I'll keep shopping through Wayfair because it's easy, safe and the prices are very fair. This Hall Tree definitely is on my list of favorite things! The color is real nice! The Hall Tree is perfect! This is the best Hall Tree that I bought online! Highly recommend.